FAQ

1. Why are my files Zipped and how do I Unzip them?

 

After you download your purchase, the first thing you need to do is unzip the files. You will not be able to proceed with using your files until you unzip them. In a nutshell, zipped (or compressed) files take up less storage space and can be downloaded more quickly than unzipped (or uncompressed) files. Since your purchase likely includes several files, zipping them for download is the easiest and most efficient method for you to download them. So, immediately upon downloading your purchase, you will want to unzip the files in preparation for their use. Do you use a PC or a MAC? See below for the proper method to unzip files for each.

 
 
Instructions for PC

 

After you download, look at the icon for the zip folder. Zipped folders have the appearance of a folder with a little zipper on it. Right click on the folder, and you will see an option to “Extract All.” Clicking this option will begin the unzipping process. You will then see a prompt asking you where you would like to save your newly unzipped folder. If the destination is the same destination as the zipped folder, you do not need to browse, and just click Extract to begin unzipping. If you would like to place the unzipped files in a new spot on your computer, then browse to locate this Folder, and then click on Extract. After the unzipping process is complete, you will be left with TWO folders of your files. One will be the files still in the zipped folder. This folder can be deleted if you prefer, as the files are not usable in their zipped format. The other folder will be the unzipped and completely ready to use files. Note: The size of the download will determine how long it takes to complete the process. Computer speeds vary.

 
Instructions for Mac

 

Coming soon.

2. I can't find my downloaded files on my computer

Unfortunately this isn’t a question we can answer for you easily. If you have downloaded your files, you will need to remember where your computer downloaded them to. Everyone’s computer settings are different. You could set it up so your files are downloaded to your computer’s ‘Downloads’ folder, or you can opt for your computer to ask you where you would like your files to be downloaded to before downloading. Every internet browser has a default for downloaded files, so if you don’t like the default option, you should edit it so you can find your files when needed.

3. What formats are available for download?

At a minimum, you will receive SVG, DXF, AI, and EPS cut files, as well as raster photo files (PNG, and PDF) for all designs. The photo files are not cut files, but mainly used for reference, mock-ups, or Print and Cut projects with a quick trace. These 6 file types are the most common types for crafters with cutters and plotters. Note that not all of these file types will be usable in your software however, and you should verify your software accepts at least one of these file types before purchasing. Silhouette Basic Edition users can use DXF files, and Silhouette Designer Edition users can utilize either SVG or DXF files. If you use Cricut Design Space, you will want to use the SVG files. EPS and AI files are typically reserved for more advanced software, so these files type will not be usable by most.

4. How do I open SVG Files in Design Space?

To import an SVG file to your Cricut Library, first open up Design Space in your internet browser. You do need an account with Cricut to use Design Space, but it is free to set up. Simply log in to your account and open up a new project to get started.

Next, click on the Upload Images icon on the left hand side. From there you will choose the image upload option on the left hand side and click on the blue icon to proceed with your upload. Browse for your file, select it, and click on Open. Once you have opened your file, a preview will appear in the box. You will then be prompted to change the image name if desired (it defaults to the file name from your computer).

You can also choose to add tags. Once you are satisfied with those edits, click on the green ‘Save’ icon to save your design to your library. On the next screen, you will see your library and any design you have uploaded. When you are ready to insert a design to your canvas, click on it (a green checkmark will indicate it is selected), and then select ‘Insert Images.’ Your design is now added to your canvas and is ready to edit and cut!

5. How come when I click on a file, it either doesn't open or opens in a web browser?

When attempting to open a file from within the folder it is saved in, your computer needs to be told which program to use to open that file. SVG files often default to a web browser. To avoid this, open up the file from WITHIN your program. Just do an image upload in Design Space to use your design.

6. There are so many tiny pieces to each design that I am getting frustrated. Is there an easy way to group those pieces together?

Yes! First select any layers you don’t want to group together and select the little ‘eye’ icon next to it in the Layers panel. This will hide that layer from view. Then draw a bounding box around all the pieces you want to group together. Manually select any other piece you missed by holding down on the Shift key and selecting it. Once everything is selected, go back to the Layers panel and select Attach. This will group everything together. Now select the eye icon next to those hidden layers and they will reappear.

8. I purchased a set of designs, but they all come in one SVG file. How do I separate it so I can work with just the design I need for my project?

Upon downloading your purchase and importing the SVG file to Design Space, you discover that the designs are part of a grouped set of designs. There are two methods you can use to separate the designs. The first method just has you deleting the pieces you don’t need for your current project. If you do utilize this method, just make sure you have a copy of the grouped set of designs saved somewhere on your computer or in your library. Just utilize the ungroup and delete icons to clear out those unneeded pieces. The second method is to use a ‘hiding’ technique. Click on the layers you don’t need, and then simply click the little eyeball to the right of each layer in the Layers panel, and they will be hidden from view. Any layer that is hidden when you go to cut the design will not be cut.

RETURNS

Due to the digital nature of this product, all sales are final and no refunds are available.

100% SECURE ORDERING 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

 

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?

 

We collect information from you when you place an order or enter information on our site.


 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 

      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

      • To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 

We use regular Malware Scanning.
 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

 

We do not use cookies for tracking purposes


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.


 

Third-party disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links

 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
 

We use Google AdSense Advertising on our website.


Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


We have implemented the following:

      • Remarketing with Google AdSense

 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Can change your personal information:

      • By emailing us


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
 

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days


We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.


 

Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.
 

tranquiltrove.com

Lakewood, Washington 98499

United States

lori@tranquiltrove.com


Last Edited on 2017-08-26

 

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Lori@tranquiltrove.com  / tranquiltrove.etsy.com

Lakewood, WA

Privacy Policy